Customer Support

Delivery time depends on stocking, and how busy our warehouse is. We can normally get most products delivered to you within several days but ask that you allow up to 28 days for delivery at busy times. If we completely run out of something that we can't get hold of for you in a reasonable amount of time, we will let you know ASAP so you can decide what to do.

What is your returns policy?

We like to keep things nice and simple. E-mail us to inform us of your problem, if you need to return your item we will provide you with a returns address and confirmation that we will be expecting the item back. We then will replace or refund your unit as required.

In terms of time periods in which we can accept refunds:
You can return any item, for whatever reason, within 7 days of receipt of the goods. After this time, you are deemed to have accepted the goods for the purpose they were bought.

Within 30 days, you can return the item to us if an item develops any problems for a refund or replacement as desired.

After this period you will be reliant on the manufacturer's warranty. To find further information on this, please check the documentation that came with your product.

How do I buy from you?

You can buy from us in two ways - via our web site or printing off the the shopping cart screen with your desired contents and writing out a cheque for the required amount. At this time we can only accept credit cards via the web site. You can not ring us with your card details. If you are in doubt, please e-mail us in the contact section.